Jessica Townsend

Jessica Townsend is a leadership and culture coach with over 20 years of real-world experience in operational leadership and workplace transformation. Known for her people-first, human-centered approach, she partners with individuals, teams, and organisations to unlock potential and drive meaningful, lasting impact.

Jessica’s leadership journey has included roles such as Head of Culture, Operational Excellence, Branch Manager and Operations Manager at Citycare Property, where she led human capital and cultural initiatives for a distributed workforce of over 700 staff across nine locations throughout Aotearoa New Zealand. This experience grounds her coaching in a deep understanding of the realities leaders face - balancing commercial pressures with people outcomes across complex, fast-paced environments.

Now the founder of HumanSync, Jessica operates at the intersection of strategy, leadership, and human experience - designing operating rhythms that align people with purpose to elevate performance and engagement. She is recognised for balancing the complexity of individual uniqueness with organisational goals, creating environments where both people and business thrive.

Grounded in the belief that thriving humans create a thriving world, Jessica helps shape cultures rich in curiosity, creativity, connection, and collaboration. Her coaching cultivates clarity, confidence, and momentum - fuelled by practical wisdom, powerful empathy, and a commitment to driving intentional, lasting shifts that spark and enable meaningful transformation.

Jessica is a Chartered Manager, Prosci® Certified Change Practitioner, Communicate Powerfully™ Licensed Trainer, and Certified Emotional Culture Deck Practitioner.

At the heart of her work is a clear purpose: to energise and inspire humans to thrive through well-designed, human-centered operating rhythms. Whether coaching individuals, emerging leaders, or executive teams, Jessica fosters momentum and ownership - driving transformative shifts that help organisations evolve into thriving ecosystems where people unlock their zone of excellence and achieve outstanding results.

Based in Tauranga, NZ, Jessica works virtually and in-person across New Zealand, helping individuals and organisations put people first - because thriving humans drive exceptional results.

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M: 027 464 3060

E: jess@humansync.co.nz

https://www.linkedin.com/in/jessconnect/